Welcome to the Family!
Store Policy
Customer Care
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Welcome to the Pretty Kitty Customer Care section! We’re dedicated to providing a delightful shopping experience, offering only the best in baby products for our cherished community of “Kitties.” Here you can learn more about our commitment to quality, our customer policies, and how to reach out with any questions or concerns. Our goal is to build a relationship with our customers based on trust, transparency, and excellent service. Whether you're here to shop or simply browsing, we want you to feel comfortable knowing that your satisfaction is our top priority.
If you have any questions, our team is here to assist you! Reach out to us anytime with queries about our products, orders, or policies. We’re available via email at [Your Contact Email], and we’ll respond as quickly as possible to ensure you have the information you need to shop with confidence.
Return Policy
At Pretty Kitty, we strive to offer the highest quality products for our customers and their little ones. While we hope you love everything you purchase, we understand that sometimes returns are necessary. Here’s our policy:
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Quality Issues: If you receive a product that does not meet our quality standards, we accept returns within 14 days of receipt for a refund or replacement.
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Other Returns: If you wish to return an item for any other reason, please note that the shipping cost will be the responsibility of the customer. We are unable to accept items that have been worn or washed.
We value open, respectful communication and aim to provide an enjoyable and seamless shopping experience for every Kitty parent. Thank you for choosing Pretty Kitty!
Privacy & Safety
Privacy & Safety Policy
Thank you for visiting our store! We value your trust and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data to ensure a secure shopping experience.
1. Information Collection
We collect various types of information from you to provide, improve, and personalize your shopping experience. Information collected may include:
- Personal Information: This includes your name, email address, mailing address, phone number, and payment information. This data is collected when you make a purchase, sign up for our newsletter, or create an account on our website.
- Order Details: Information about the items you’ve purchased, your shipping address, and any messages or notes related to your order.
- Usage Data: We may collect information on how you interact with our site, including IP address, browser type, pages visited, and duration of visits. This helps us improve our services and website functionality.
2. Data Use
We use the information collected in the following ways:
- To Process Orders: Your contact and payment information are used solely to fulfill your order and arrange shipping. Third-party banking providers are used to securely process payments.
- To Improve Customer Experience: Usage data helps us understand how customers interact with our site so we can enhance our design, content, and overall service.
- To Communicate with You: After your purchase, we may contact you via email to confirm your order, provide shipping updates, and send follow-up information if needed. We may also send you promotional emails, but you can opt out at any time.
3. Third-Party Services
For payment processing and shipping, we work with trusted third-party providers:
-Banking and Payment Services: Payments are processed through third-party banking providers. They handle your payment information securely and do not share this information with us, beyond confirmation of payment completion.
- Shipping and Delivery: We work with external shipping partners who use your address and contact information solely to deliver your orders.
Our third-party partners comply with privacy and security regulations to ensure the safe handling of your data.
4. Data Storage & Security
We prioritize your security by using various methods to protect your personal information:
- Data Encryption: Sensitive data, like payment details, is encrypted using SSL (Secure Socket Layer) technology to protect your information during transmission.
- Data Retention: We store order and personal information as required by legal, accounting, or reporting requirements.
- Access Controls: Access to your data is restricted to authorized personnel only, ensuring it is handled responsibly and securely.
5. Your Rights
You have the right to:
- Access Your Data: You may request a copy of your data or view it by logging into your account.
- Modify or Delete Information: You may update or request deletion of your personal information at any time. However, some data may be retained to meet legal obligations.
6. Updates to this Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and we recommend reviewing it occasionally.
If you have any questions about our Privacy Policy, please contact us at info@prettykittybaby.store
Wholesale Inquiries
Pre-Orders
At Pretty Kitty, we’re excited to offer a Pre-Order option for those must-have items and sizes that may be in low supply or out of stock. Pre-orders typically take up to 7 weeks to fulfill, with some specialty embroidery items and sizes arriving in as little as 2 weeks.
As a thank-you for your patience, we offer a 5% discount on pre-orders, which is applied automatically at checkout. To ensure you receive your favorite items as soon as possible, we encourage our Kitty family to place pre-orders early.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payment